Adobe will reimburse users in Venezuela


Some days ago we share the news about the Adobe case with respect to their services that will begin to be suspended in Venezuelan territory, with which all users in Venezuela will lose access to all products purchased from Adobe at the end of this month of October.

This situation stems from a decree that was issued by the United States government, from Executive Order 13884, whose practical effect is to prohibit almost all transactions and services between US companies, entities and individuals in Venezuela.

Although for some the situation is not so worrying, the reality is different, since for some years Adobe changed the way of offering its products to what is commonly handled where the user acquired a specific software version with which a copy is provided (CD / DVD or digital download along with the activation key. Well, Adobe offers a "subscription" mode in which basically by applying said decree, all those users will lose access and use.

And it is that they were informed by email on Monday that their account would be disabled at the end of the month due to the sanctions of the United States in your country.

Given this, many users began to express their disagreement, with which Adobe initially said that it could not reimburse Venezuelans for their purchases, since it would also involve money transfers that violate United States sanctions.

However that situation has changed for Adobe customers in Venezuela, since in a recent statement by Adobe announced that they will eventually be reimbursed.

Adobe now says customers who bought directly from Adobe will get a refund before the end of the month.

The company adds that Venezuelan users will have access to its Behance platform It offers a free online service to create a personal or corporate portfolio in a creative community, while previously said that the ban would also affect free services.

«To comply with this decree, Adobe will disable all accounts in Venezuela on October 28, 2019, with the exception of Behance. Customers who purchased their products directly from Adobe will receive a refund before the end of the month, "Adobe wrote on its website.

The sanctions were implemented by the Trump administration in August, in an effort to isolate the "illegitimate regime of Venezuelan President Maduro from the global financial system and the international community."

There is a debate on whether Adobe's decision to cut Venezuelan users is an excess of compliance with the executive order, as it is intended to impose sanctions on around 200 specific corrupt companies and people who are related to the Venezuelan government, not ordinary citizens. Instead, those most affected by Adobe's move ended up being Venezuelan designers, who will have until October 28 to download any content on their accounts.

Though a solution for those who require Adobe products at all costs is to make use of the services of a VPN or simply start using alternatives, of which there are some very good ones, especially opensource.

An Adobe spokesperson said

“We can confirm that Behance will continue to be accessible in Venezuela. And, at the end of the month, customers who bought directly from Adobe will be reimbursed. We are working with our partners on the same. We apologize for the difficulties this causes our clients. We will share more details on how our operations and customer activities could be affected, as they become available. "

Finally Juan Guaidó (Leader of the Venezuelan Parliament) made known his position on the matter and He commented that he is working so that US companies do not affect Venezuela more and its citizens and also try to avoid further sanctions by the United States.

If you want to know more about the Adobe release, you can check the following link.

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