Adobe the American software publisher, close all your accounts in Venezuela to comply with the US executive decree. Leaving thousands of users without access to Photoshop and Acrobat Reader. This decree was issued by the United States government, from Executive Order 13884, whose practical effect is to prohibit almost all transactions and services between companies, entities and individuals Americans in Venezuela.
To comply with this order, Adobe has no option but to deactivate all accounts in Venezuela. "Said the company in a document published Monday. “We apologize for any inconvenience this may cause you. «Also said in letters sent to users.
In August, the Donald Trump administration issued a sanction order against the government of the Venezuelan president, Nicolás Maduro, for allegedly usurping the presidency and perpetrating human rights violations against the country's citizens.
This executive decree aims to prevent US companies from doing business directly and indirectly, with the Nicolás Maduro regime, explains Adobe's decision to cancel all its subscriptions in the country.
Adobe said it could not reimburse Venezuelans for their purchases, as it would also involve money transfers that violate US sanctions.
It also says that “Executive Order 13884, orders the cessation of any activity with entities, including sales, service, support, refunds, credits, etc. «. Even free access to the products is also closed to Venezuelan citizens.
Adobe's changes will take effect on October 28. Venezuelan users have until that date to download their data stored in Adobe software.
After that, all Venezuelan accounts would be disabled. The bad news for Venezuelan citizens is reinforced by the fact that Adobe has opted for a subscription cloud model only for the latest versions of its products. Adobe also says that it will not be possible to buy the company's core software in the store or on Adobe.com.
The waiting period to access your account again is not specified. We have to wait for the Trump administration to change its mind. «Legislative Decree 13884 was issued without an expiration date; the decision to repeal it belongs exclusively to the Government of the United States. We will continue to monitor the situation closely and do everything in our power to restore services in Venezuela as soon as the law allows, ”Adobe wrote.
And is that this It is not the first movement by the United States government against Venezuela, as it has previously imposed tougher sanctions in the past two years to force Maduro from power.
Although Venezuela's economic difficulties predate these measures, they have exacerbated the situation on the ground. Despite the sanctions, Maduro refused to resign and still enjoys financial support from Russia and China.
The pressure intensified in early August as new sanctions from Washington freeze the Venezuelan government's possessions in the United States and end its trade with other countries, with the aim of pressuring President Maduro to withdraw.
Adobe has not made any other comments after the release of their support document, But the company's customer service Twitter account has handled some complaints.
If a user based outside of Venezuela has been misdirected, Adobe advises users to verify and change the country address in their account.
«Is your civic address for the Adobe account ID still in Venezuela?
We can verify this for you because you may need to change the country address for the Adobe account. «
Other tech companies had already taken similar steps. Some Twitter users reported that TransferWise, a UK-based online money transfer service, took such steps and sent letters to its customers in Venezuela on Monday to inform them that they will no longer be able to use this service after October 21. .