By decree, Adobe will deactivate all the accounts of its users in Venezuela

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Adobe the American software publisher, close all your accounts in Venezuela to comply with the US executive decree. Leaving thousands of users without access to Photoshop and Acrobat Reader. This decree was issued by the United States government, from Executive Order 13884, whose practical effect is to prohibit almost all transactions and services between companies, entities and individuals Americans in Venezuela.

To comply with this order, Adobe has no option but to deactivate all accounts in Venezuela. "Said the company in a document published Monday. “We apologize for any inconvenience this may cause you. «Also said in letters sent to users.

In August, the Donald Trump administration issued a sanction order against the government of the Venezuelan president, Nicolás Maduro, for allegedly usurping the presidency and perpetrating human rights violations against the country's citizens.

This executive decree aims to prevent US companies from doing business directly and indirectly, with the Nicolás Maduro regime, explains Adobe's decision to cancel all its subscriptions in the country.

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Adobe said it could not reimburse Venezuelans for their purchases, as it would also involve money transfers that violate US sanctions.

It also says that “Executive Order 13884, orders the cessation of any activity with entities, including sales, service, support, refunds, credits, etc. «. Even free access to the products is also closed to Venezuelan citizens.

Adobe's changes will take effect on October 28. Venezuelan users have until that date to download their data stored in Adobe software.

After that, all Venezuelan accounts would be disabled. The bad news for Venezuelan citizens is reinforced by the fact that Adobe has opted for a subscription cloud model only for the latest versions of its products. Adobe also says that it will not be possible to buy the company's core software in the store or on Adobe.com.

The waiting period to access your account again is not specified. We have to wait for the Trump administration to change its mind. «Legislative Decree 13884 was issued without an expiration date; the decision to repeal it belongs exclusively to the Government of the United States. We will continue to monitor the situation closely and do everything in our power to restore services in Venezuela as soon as the law allows, ”Adobe wrote.

And is that this It is not the first movement by the United States government against Venezuela, as it has previously imposed tougher sanctions in the past two years to force Maduro from power.

Although Venezuela's economic difficulties predate these measures, they have exacerbated the situation on the ground. Despite the sanctions, Maduro refused to resign and still enjoys financial support from Russia and China.

The pressure intensified in early August as new sanctions from Washington freeze the Venezuelan government's possessions in the United States and end its trade with other countries, with the aim of pressuring President Maduro to withdraw.

Adobe has not made any other comments after the release of their support document, But the company's customer service Twitter account has handled some complaints.

If a user based outside of Venezuela has been misdirected, Adobe advises users to verify and change the country address in their account.

«Is your civic address for the Adobe account ID still in Venezuela?

We can verify this for you because you may need to change the country address for the Adobe account. «

Other tech companies had already taken similar steps. Some Twitter users reported that TransferWise, a UK-based online money transfer service, took such steps and sent letters to its customers in Venezuela on Monday to inform them that they will no longer be able to use this service after October 21. .


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  1.   Manual said

    They say that politics is a science, but without a doubt it is a fallacy! The economy degenerated into a tool of extortion and blackmail !! and "democracy" in the prostitute on duty !! (with the pardon of the prostitutes).

  2.   Carlos said

    Mr. Trump's threats: sometimes he complies with them and sometimes he doesn't.
    The only thing that Mr. Trump with his blackmail is achieving is isolating his own country and doing irreparable damage to it economically. There are those who raise tariffs and those who sanction - the European Union is an example - and there are already a good number of countries, not only Venezuela
    There are free alternatives, the Venezuelan people do not need adobe.
    Thank you

  3.   migue said

    That is illegal and is theft for customers who paid for their license.

    You can't trust companies like Adobe. The truth is that no US company gives security anymore.

  4.   Gregory ros said

    "Adobe said that it could not reimburse Venezuelans for their purchases, since it would also involve money transfers that violate US sanctions." Does that also mean that Venezuelans' debts to the US cannot be paid either? Regardless of whether it is Venezuela, tariffs on Europe or China, ... or whatever, they put a madman in charge xD Don't the Americans themselves realize the mess they are putting the world into, they included. Technological independence is urgently needed, either for drug patents, security or, as the case we are discussing in these forums, software.

  5.   Jose Manuel Moreno Arroyo placeholder image said

    Adobe, we Venezuelans will find a replacement for you.
    In my case:
    PhotoShop -> It has been more than 6 years since I switched to GIMP
    Acrobat Reader —-> I have used so much in Linux that not even their names have been taken into account.

    By God, even when Donald, Barack, George II and their gangs, cause irreparable damage to humanity.