Acronym CRM (Gudanar da Alaƙar Abokin Aboki) shine software wanda ake amfani dashi don gudanar da alaƙar da abokan ciniki wanda yawanci ana amfani dasu a cikin kamfanoni. Sau da yawa, software ko ɗakunan kasuwancin da aka bayar sun haɗa da yawancin ayyuka kamar ERP, PLM, SCM da SRM da aka haɗa, ban da aiwatar da CRM kanta.
Ga wadanda daga cikinku ba su riga sun sani ba, CRM tana ba da damar kusanci ga hulɗa da kamfani tare da kwastomominsa na yanzu da mai yuwuwa, manajan masu amfani da kuma ba da damar haɓaka dabaru don kaiwa ga abokan cinikayya a gaba. Gudanar da bayanan abokin ciniki da nazari na iya inganta dangantakar kasuwanci tare da abokan ciniki, hana su yin faduwa zuwa gasa, kuma ci gaba da haɓaka.
Da kyau, idan kuna tunanin haɗawa da tsarin CRM a cikin ƙaramin, matsakaici ko babban kamfani, a nan za mu nuna muku ayyukan bude hanya cewa zaku sami mafi ban sha'awa:
- epesi: aikin kyauta ne kuma buɗaɗɗen tushe wanda aka rubuta a cikin PHP / Ajax, aiwatar da cikakken CRM app don amfani akan Windows, Linux, macOS da iOS. Kari akan haka, ana samun sa a cikin yaruka daban daban 30. Don tafiya
- EspoCRM: wani aikin da aka rarraba a ƙarƙashin GPLv3, tare da nasa baƙon, kyauta ko biyan ƙaramin kuɗi don samun fa'idodi mafi kyau. Ir
- SuiteCRM: Aiki ne da ya girma sosai, kuma ya tashi lokacin da aka yi watsi da SugarCRM. Ir
- Odocrm: Tana da ƙungiya mai cikakken aiki cikin ci gaba da shirye don taimakawa, baya ga samun wasu sifofin da aka haɗa kamar kayan aikin ajanda, rahotanni, da sauransu. Ir
- ruwan 'ya'yan itace: cikakke kuma ƙwararren dandamali na CRM wanda zai iya zama kyakkyawan madadin waɗanda suka gabata. Har ila yau yana da fasalulluran wasa, idan kuna sha'awar ... Ir
- vTiger CRM: Wani madadin mai kyau wanda ya taso azaman cokali mai yatsa na SugarCRM, kuma wannan har yanzu yana ƙarƙashin lasisi na kyauta, kodayake mai siyarwar yana da cikakkun fakiti ko ɗakunan da suka haɗa da CRM da sauran ayyukan biyan kuɗi idan kuna son su. Ir
- CRM Mai Kyauta: Abu ne mai sauƙi amma mai ƙarfi sosai, tunda an rubuta shi ne bisa tsarin yaren Ruby da tsarin RoR (Ruby On Rails). Ir
Akwai wasu ayyukan, amma ina tsammanin waɗannan su ne mafi ban sha'awa ...