Abbreviations CRM (Customer Relationship Management) It is a software that is used for the administration of the relationship with the clients that is usually used in the companies. Often, the software or business suites offered include a multitude of functionalities such as ERP, PLM, SCM and SRM included, in addition to implementing the CRM itself.
For those of you who don't already know, CRM enables an approach to managing interaction of a company with its customers current and potential, managing users and also allowing to develop strategies to reach potential customers in the future. Processing customer data and analytics can improve business relationships with customers, prevent them from fading to the competition, and continue to grow.
Well, if you are thinking of including a CRM system in your small, medium or large company, here we show you the projects of open source that you will find more interesting:
- epesi: it is a free and open source project written in PHP / Ajax, implementing a complete CRM app for use on Windows, Linux, macOS and iOS. In addition, it is available in 30 different languages. To go
- EspoCRM: another project distributed under GPLv3, with its own hosting, free or paying a small price to get better benefits. Ir
- SuiteCRM: It is a project that has grown a lot, and arose when SugarCRM was abandoned. Ir
- OdooCRM: it has a fairly active community in development and willing to help, in addition to having some features included such as agenda tools, reports, etc. Ir
- juice: a very complete and professional CRM platform that can be a good alternative to the previous ones. It even has gamification features, if you're interested ... Ir
- vTiger CRM: Another good alternative that arises as a fork of SugarCRM, and that is still under a free license, even if the seller has complete packages or suites that include CRM and other paid functionalities if you want them. Ir
- Fat Free CRM: It is a simple but very powerful solution, since it is written based on the Ruby programming language and the RoR (Ruby On Rails) framework. Ir
There are other projects, but I think these are the most interesting ...