Tech support stories. They are real even if they seem like a lie

Tech support stories

Technical support is part of life for computer users. Some do not know what they should like the one from my Internet provider who told me to install Windows 8 because he did not know how to do it in Windows 10. He would even confess that he used Linux and gave him a fit. On the other hand, users also have theirs.

Regarding the technical support issue, I can say that I was on both sides of the counter. I was (am) the clumsy client and even though I don't live off it, I found myself in unusual situations like some of the ones I compile below trying to help inexperienced users.

Own and third-party support stories

The website that didn't want to work

My most recent blunder was when I wrote angrily to my web host's tech support complaining that a customer's website was down despite all my best efforts. The answer was only four words
"You did not renew the domain"

The woman who hated computers

I had a person in the family whose presence was enough for all the hardware around him to break down. Printers weren't printing, Windows ran worse than usual, and the fastest sites loaded as if we were in the days of 56k modems. It was the desperation of technical services, paid teachers, and of goodwill relatives and friends that we wanted to show you how to write and print a budget in Word. Even today I have nightmares in which we have to deliver it to an important client and she insists on doing it personally.

I know science must have an explanation, but I haven't found it yet

The importance of backup

An anonymous technical support (the anecdote appears without a quote on different sites) recommended a customer to make a copy of important files saved on a floppy disk for security reasons. Some time later he asked for the backup copies and the client brought him a stack of photocopies of the front of that floppy disk.

How do you say?

The Linux forums They were for a long time the main source for technical support. Of course, absurd situations were not lacking.

Friendly software

Not all Linux software is easy to use. But, there is one that was loved by users. Or, at least, it seems. A user asked how to install the "Simpatic" package manager.

Linuxe gastronomy

The English word to record a cedé or devedé was "burning" which some translated as "to burn." Who knows by what association of ideas, someone asked how a devedé was "cooked" in Linux.

They responded with lots of salty and sweet recipes. Some looked quite appetizing.

Local

This story has as original source a post from the Microsoft developer blog.

A customer calls technical support because his keyboard is not working.

Technical support service: Are you sure you are connected to the computer?

Customer: No. I can't get behind the computer.

Tech Support: Take the keyboard and walk 10 steps back.

Client: Very good.

Tech Support: Were you able to move the keyboard smoothly?

Client: Yes.

Technical support: That means the keyboard is not connected. Is there another keyboard?

Client: Yes, here's another one. Ah ... that does work ...

He who seeks does not find

For some, Google is synonymous with the Internet. As it shows this story, for others, no.

Customer: My internet doesn't work.

Technical Support: What is the problem?

Client: When I try to go to the Internet as you told me to do, nothing happens.

Technical support: Describe to me what you are doing.

Customer: I double click on the Firefox image as I was told, but instead of the Internet I get something called Google.

Combined letters

Another from Microsoft's developer blog

Customer: I am writing my first email

Support: Well, what is the problem?

Customer: I know how to put the lowercase a in the address, but not how to make the circle around it.

Accessory

Customer: The cup holder on my PC is broken and I am within the warranty period. How do I get it fixed?

Support: Excuse me, did you say coasters?

Customer: Yes, it is attached to the front of my computer. '

Support: Sorry, but I don't recall that we have a model that includes a coaster. Do you have any inscription?

Client; Yes, it says "4x"

I was using the coaster CD reader. None of the websites that collects the anecdote says if they accepted the guarantee.

To finish another of mine.

In the days when I used the printer a lot, I refilled the cartridges to save. One day I am going to complain to the merchant that the load had taken a third of the usual time. Without saying a word, he shows me the black cartridge. He hadn't removed the protective tape and so the color had worn off faster.


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